Welcome to the Yusma Help Center! We’re here to make your experience as smooth and hassle-free as possible. Whether you have questions about our skincare products, need guidance on placing an order, or want tips on how to get the best results from our formulas, you’ll find everything you need right here!
FAQs
Are Yusma products suitable for sensitive skin?
Yes, most of our products are formulated to be gentle and safe for sensitive skin. However, we always recommend doing a patch test before full use.
Are your products dermatologically tested?
Yes, all Yusma products are dermatologically tested to ensure safety, efficacy, and skin compatibility.
Where are Yusma products made?
All Yusma products are proudly developed and manufactured in Pakistan under the highest quality standards at Shaheen Cosmetics’ state-of-the-art facilities.
How can I place an order?
You can place an order directly through our website. Simply browse your favorite products, add them to your cart, and proceed to checkout.
What payment methods do you accept?
We accept a variety of payment methods including Cash on Delivery (COD), bank transfers, and secure online payments via debit/credit cards.
How long will it take to receive my order?
Orders are typically delivered within 3–5 working days in Pakistan. Delivery times may vary slightly based on your location.
What is your return or exchange policy?
We accept returns and exchanges within 30 days of purchase for unopened, unused products. Please contact our support team for assistance.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on the latest offers and promotions.
Still Have Questions?
Our customer care team is here to help!
- Email: hello@yusma.com
- Live Chat: Available on our website during business hours.
Thank you for selecting Yusma for your oral care essentials. We’re dedicated to offering superb support every step of the way!